Dashboard
For you
Your email is connected. Calendar and everything else are optional.
Your KPIs
Entities
Feedback
Activity
Who sees what
- You see your own cases and the cases sent to you.
- Original messages stay with the person they came from, unless they share them when escalating.
- A reviewer can pass a case on, never more than its owner shared.
- Workspace admins see activity counts for debugging, never titles, names or private cases.
- Nobody is ranked or scored.